Technical Support Analyst
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| Job Type | Permanent Full Time |
| Location | Solihull, West Midlands |
| Area | West Midlands, England |
| Sector | Helpdesk / Customer Services |
| Salary | £30000 - £35000 per annum |
| Start Date | As soon as possible |
| Advertiser | remoteapi |
| Job Ref | 897493 |
| Job Views | 6 |
- Description
Technical Support Analyst
Permanent
Location Solihull
Salary £30,000 up to £35,000
Working for a multi-national facilities maintenance company, we are looking for a Technical Support Analyst to join the team. The Technical Support Analyst will take responsibility and accountability for the day to day running of the technology platform. The Technical Support Analyst will primarily provide support to the Service Delivery Managers to provide technical assistance to assist with KPI and system performances, with additional support to be provided to the business unit as a whole as and when required.
Responsibilities
- Lead the deployment of IFS MWFM both as part of mobilisations and as part of any ongoing business change programme.
- Accurately record all actions taken on the IT systems to ensure a full audit trail.
- Be aware of the business continuity plans for the business and ensure that developed processes and systems adhere to them, providing updates to BCPs where necessary.
- Ongoing management of business rules once deployed.
- Monitoring and management of the Taskmaster mobile working solution.
- Testing system upgrades and changes as required.
Health and Safety Responsibilities
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
