Customer Service Team Leader
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| Job Type | Permanent |
| Location | United Kingdom |
| Area | , United Kingdom |
| Sector | |
| Salary | £0 |
| Start Date | September 9th, 2021 |
| Advertiser | remoteapi |
| Job Ref | bh-1829 |
| Job Views | 7 |
- Description
Customer Service Team Leader
Location: Bristol
PAYING UP to £25,000- £37,000 per annum (plus generous company benefits)
Mon-Fri Role, 40HRS per week
Working for a reputable outsourcing service provider, we are currently looking for an experienced Customer Services Manager to maximise motivation and high quality performance within the team of CSA’s
The MAIN DUTIES of the Customer Services Team Leader will include:
- Coordinating team so that maximum amount of calls are taken to a high standard
- Liaising with subcontractors to ensure they are providing adequate service
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Dealing with any escalations/ queries
- Analysis of job history/running reports
- Interviewing/Training/ coaching team members
- Helpdesk diary management coordinating annual leave and shift patterns
- Carrying out one to ones, grievances and disciplinary meetings
- Performance Reporting
- Promote customer feedback and surveys
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
