Responsive repairs planner / Scheduler


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2022-06-08 09:48:111970-01-01 CMS
Job Type Temporary / Contract
Location Hounslow, London
Area London, England London England Hounslow, London
Sector Helpdesk / Customer Services
Salary Up to £15 per hour
Start Date ASAP
Advertiser remoteapi
Job Ref BBBH2499
Job Views 31
Description

Responsive repairs planner / Scheduler

Based in Hounslow

Monday to Friday

Contract 3 - 6 Months

£15.50 p/h

Our client is looking for a Planner/Scheduler, previous experience within repairs/maintenance/housing would be advantageous. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as;

  • Providing customer service to residents and customers/tenants.
  • Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
  • Scheduling appointments for maintenance work.
  • Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade's people to carry out the appointments in a cost effective and organised manner.
  • Dealing with queries from residents, changing appointment.
  • Rescheduling appointments and scheduling prioritising emergency repair issues.
  • Closing jobs ready for invoicing.
  • Logging current jobs onto company database.
  • Working with Supervisors and trades people to organise and schedule work.
  • Updating and changing information as the job changes.
  • Ordering equipment needed for the job.
  • General Admin duties such as filing, scanning etc.

The applicant must have previous experience in the role and opti-time experience or similar database is essential.

Skills and experience required;

  • For this role, you must have a good telephone manner, be organized, have the ability to prioritize work, and pay attention to detail.

A reference contact must be provided upon application.

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