Helpdesk Scheduler
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Job Type | Temporary / Contract |
Location | Bury St Edmunds, Suffolk |
Area | Suffolk, England |
Sector | Helpdesk / Customer Services |
Salary | Negotiable |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | BBBH2166 |
Job Views | 21 |
- Description
Helpdesk Scheduler
Bury St. Edmunds
Monday to Friday 8am - 4.30pm
£9.80 per hour
Temp to Perm
Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk scheduler to join their team.
Due to the nature of the contract requirements, you will also be required to go through a level of security clearance
Day to day duties for the Helpdesk scheduler will include:
- Handling inbound and outbound calls
- Action emails
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Cross check all assignments
- Respond to all suppliers/client/contractors' emails and file accordingly
- Chase up outstanding reports from engineers & clients etc
- Working towards SLAs
- Running reports
- Manage the completion process once works are carried out
- Ensure compliance and procedures are followed as directed
- Other ad hoc administrative duties as required
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.