Helpdesk Scheduler

2022-01-12 14:41:482022-02-10 CMS
Job Type Temporary / Contract
Location Bury St Edmunds, Suffolk
Area Suffolk, England Suffolk England Bury St Edmunds, Suffolk
Sector Helpdesk / Customer Services
Salary Negotiable
Start Date ASAP
Advertiser remoteapi
Job Ref BBBH2166
Job Views 12
Description

Helpdesk Scheduler

Bury St. Edmunds

Monday to Friday 8am - 4.30pm

£9.80 per hour

Temp to Perm

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk scheduler to join their team.

Due to the nature of the contract requirements, you will also be required to go through a level of security clearance

Day to day duties for the Helpdesk scheduler will include:

  • Handling inbound and outbound calls
  • Action emails
  • Logging jobs and allocating work to engineers
  • Prioritising work as appropriate and efficiently
  • Cross check all assignments
  • Respond to all suppliers/client/contractors' emails and file accordingly
  • Chase up outstanding reports from engineers & clients etc
  • Working towards SLAs
  • Running reports
  • Manage the completion process once works are carried out
  • Ensure compliance and procedures are followed as directed
  • Other ad hoc administrative duties as required

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

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