Call Centre Manger (Domestic Repairs)
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| Job Type | Temporary / Contract |
| Location | Havant, Hampshire |
| Area | Hampshire, England |
| Sector | Management |
| Salary | Up to £25000 per annum + additional benefits |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1656 |
| Job Views | 56 |
- Description
Call Centre Manager
Location: Havant
£25,000 per annum (6 month temp contract initially)
Mon-Fri, 40hr week.
Working for a reputable heating systems specialist, we are currently looking for an experienced Call Centre Manager to maximise customer experience and undertake quality checks.
The MAIN DUTIES of the Call centre Manager will include:
Provide ongoing development and coaching to support CSA's
Coordinating team so that maximum amount of calls are taken to achieve service excellence
Managing and updating all spreadsheets ensuring are compliant etc.
Ensure compliance with statutory and company procedures
Understand, identify and apply the Service Level Agreement (SLA)
Analysis of job history/running reports
Interviewing/Training
Carrying out one to ones,
Performance Reporting to senior members of the team
Promote customer feedback and surveys
Please apply with your updated CV!
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
