Complaints Manager
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| Job Type | Permanent Full Time |
| Location | Bristol |
| Area | Cornwall, England |
| Sector | Helpdesk / Customer Services |
| Salary | £30000 - £35000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1634 |
| Job Views | 2 |
- Description
Complaints Manager
Location: Bristol
PAYING UP to £30,000- £35,000 per annum (plus generous company benefits)
Mon-Fri Role, 40HRS per week
Working for a reputable outsourcing service provider, we are currently looking for an experienced Complaints Manager within the customer service department take responsibly of solving of all escalations and queries to a high level of customer service
The MAIN DUTIES of the Complaints Manager will include:
- Ensure all complaints (written/ verbal) are logged and tracked efficiently
- Prioritise queries/ complaints and ensure are dealt with in a timely fashion
- Ensuring that all queries and complaints are resolved and documented for future developments
- Provide a HIGH level of customer service to suppliers, clients and workforce
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Identifying root issues and Training/ coaching team members
- Performance Reporting
- Promote customer feedback and surveys
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
