FM Helpdesk Manager
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| Job Type | Temporary / Contract |
| Location | Southwark, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | £18 - £20 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1448 |
| Job Views | 176 |
- Description
FM Helpdesk Manager
Location: South London
Ongoing
PAYING UP to £38,000 per annum (£18.27 per hour)
Mon-Fri Role, 40HRS per week
Working within a busy Maintenance Department the Helpdesk Manager is responsible for working on a High-Profile helpdesk whilst supervising a small team of Coordinators
The MAIN DUTIES of the Role will include:
- Coordinating team so that maximum number of calls are taken
- Process improvements to hit KPI's and Sla's
- Monitoring the Logging service requests by telephone and email
- Ensure compliance with statutory and company procedures undertaken by the team
- Understand, identify and apply the Service Level Agreement (SLA)
- Prioritising urgent jobs
- Dealing with complaints as required
- Analysis of job history/running reports
- Promote customer feedback and surveys
- Interviewing/Training
- Carrying out one to ones, grievances, and disciplinary meetings
- Helpdesk diary management coordinating annual leave and shift patterns
- Liaising with subcontractors to ensure they are providing adequate service
- Performance Reporting
- Managing and updating all spreadsheets ensuring are compliant etc.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
