Helpdesk Supervisor


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https://www.cmsol.co.uk/job-search/2807-helpdesk-supervisor/helpdesk-customer-services/london/job2020-07-02 15:06:281970-01-01 CMS
Job Type Temporary / Contract
Location East London, London
Area London, England London England East London, London
Sector Helpdesk / Customer Services
Salary £30000 - £35000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref BBBH978
Job Views 53
Description

Helpdesk Supervisor

Location; East London

Salary £30,000- £35,000 per annum

Initial 3 month contract

Monday to Friday 40 hours (08:00- 17:00)

Looking for a Helpdesk Supervisor working for a leading facilities maintenance company

Main duties and responsibilities will include but are not limited to

  • Management of the helpdesk team and engineers to ensure high levels of customer service, resource management & service delivery.
  • Manage PPM and statutory planning in CAFM system to contract specifications.
  • Manage PPM sub-contractor works, including timely issue of accurately worded and costed purchase orders.
  • Conduct weekly/monthly labour planning meetings with Account Managers and Contract Managers.
  • Schedule and manage all PPM and statutory testing works in collaboration with PPM and Technical Manager
  • Ensure clients are kept informed in advance of planned preventative maintenance and sub contractor visits.
  • Monitoring & management of client complaint & escalations.
  • Job by job communication and tracking of engineering workforce and sub contractors to ensure CAFM systems are accurate and up to date.
  • Manage all outstanding reactive, quoted and planned maintenance works to ensure completion of works to eliminate non productive time.
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