Helpdesk Supervisor
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Job Type | Temporary / Contract |
Location | East London, London |
Area | London, England |
Sector | Helpdesk / Customer Services |
Salary | £30000 - £35000 per annum |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | BBBH978 |
Job Views | 53 |
- Description
Helpdesk Supervisor
Location; East London
Salary £30,000- £35,000 per annum
Initial 3 month contract
Monday to Friday 40 hours (08:00- 17:00)
Looking for a Helpdesk Supervisor working for a leading facilities maintenance company
Main duties and responsibilities will include but are not limited to
- Management of the helpdesk team and engineers to ensure high levels of customer service, resource management & service delivery.
- Manage PPM and statutory planning in CAFM system to contract specifications.
- Manage PPM sub-contractor works, including timely issue of accurately worded and costed purchase orders.
- Conduct weekly/monthly labour planning meetings with Account Managers and Contract Managers.
- Schedule and manage all PPM and statutory testing works in collaboration with PPM and Technical Manager
- Ensure clients are kept informed in advance of planned preventative maintenance and sub contractor visits.
- Monitoring & management of client complaint & escalations.
- Job by job communication and tracking of engineering workforce and sub contractors to ensure CAFM systems are accurate and up to date.
- Manage all outstanding reactive, quoted and planned maintenance works to ensure completion of works to eliminate non productive time.