IT Service Desk Analyst

IT Service Desk Analyst

Newcastle – Hybrid working

Temp to Perm

Salary £20,000 per annum

Monday – Friday 37.5 hours a week

We are looking for IT Service Desk Analysts to provide a day to day first line support for a Multi-National company based in Newcastle with hybrid working available on a temp to perm basis.

Duties to include but not limited to:

• Answer calls and respond to ITSM tickets whilst meeting KPI/Targets
• Carry out reactive when required/requested
• Working with network /connectivity problems/ Microsoft 365 applications/assisting with login issues as well as company systems
• Log all issues correctly with as much information as possible
• Evaluating the urgency of issues / impact
• Assisting with new services/updates/systems
• Help and create new service desk processes to help within the business needs
• Utilise diagnostic utilities to achieve first time resolution
• Providing first line support including troubleshooting and resolutions

Qualifications/Experience Desirable

• Knowledge of basic computer hardware
• Qualification in Information Technology and / or equivalent work experience.
• Able to work well within a team
• Ability to stay calm under pressure
• Happy to provide excellent & professional customer service
• Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and an understanding of IT related permissions
• Understanding of Local and Wider network configurations

You will be required to go through security vetting if successful in the application process

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we welcome applications from all sections of the community.