Helpdesk Operative
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| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | £10 - £12 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH776 |
| Job Views | 8 |
- Description
Helpdesk Operative
Canary Wharf
Temp to perm
Shift pattern 4 on 4 off day shift and night available.
Up to £12.00 per hour
Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk operatives to join their team.
Day to day duties for the Helpdesk Operative will include:
- Handling inbound and outbound calls
- Logging requests
- Working on Planon scheduling workbench
- Working towards SLAs
- Prioritizing urgent jobs
- Preparing and distributing reports.
- Provide service to internal and external clients.
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Manage the completion process once works are carried out
- Ensure compliance and procedures are followed as directed
- Other ad hoc administrative duties as required
