Customer Complaints Advisor
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| Job Type | Permanent Full Time |
| Location | Slough, Berkshire |
| Area | Berkshire, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH107 |
| Job Views | 81 |
- Description
Customer Complaints Advisor
Fixed Term Contract - 1yr
£24,000 per annum
Based in Slough
Our client, a large building maintenance company who look after a social housing contract, are looking for somebody to join their busy team as a Customer Complaints Advisor.
Your main responsibilities will be as follows:
- Liaising with tenants
- Logging all incoming customer complaints via the complaint's inbox, as well as updating and maintaining the complaints spreadsheet
- Sending updated complaints log to colleagues such as Managers and Supervisors, also to clients
- Ensuring you are working towards timeframes
- Formatting response letters to tenants regarding complaints
- Updating in-house system to inform Planners and Operatives of the outstanding jobs, informing which jobs are complaints
- Looking into repair history of tenant's homes via the in-house system, to ensure the relevant jobs and recalls are being seen to
- Allocating the jobs/recalls to relevant operatives
- Liaising with Quality Inspector's, arranging when they should visit tenants' homes and finding out what the required work is after visits
- Following up checks on jobs/recalls in progress
- Uploading reports and pictures regarding jobs onto the shared server
- Raising concerns with relevant Managers and Supervisors regarding repeat issues/complaints
- Making sure post inspections are in place following completion of jobs/recalls
- Answering any client questions/queries
- Working closely with planner/scheduler, operational and admin teams
- Attending team meeting
- Making sure Managers are aware of any problems or delays in advance
- Work toward H&S regulations
Requirements:
- To be efficient in both written and verbal communication
- You must be flexible - be able to cover last minute shifts
- Have a responsive repairs background
- Complaints coordination background
- Have IT Skills (especially Excel spreadsheets)
- Be able to prioritise tasks/duties
Social housing experience is advantageous.
Please apply with your most up-to-date CV.
Reference contacts will be required upon application.
