Customer Service Advisor
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| Job Type | Permanent Full Time |
| Location | Hemel Hempstead, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH80 |
| Job Views | 41 |
- Description
Customer Service Adviser
Hemel Hempstead
Permanent
£19K - £21K a year
Our client is a social housing maintenance contractor who are looking for a customer service adviser to join their team.
This role is working Monday to Friday on a 37.5 Hour week. You would be working between 8am and 5pm.
The duties of this role are:- Being 1st Point of contact for tenants
- Receiving a high level of inbound calls and directing them to the correct department
- Following a script specifically for dealing with repair work
- Making sure that tenants are not on hold for a long period of time
- Delivering a high level of customer service to tenants
- Gathering the correct information about repairs and sending it across to the planing team
- Liaising with tenants and Colleagues
The successful candidate must have experience working in a call centre environment , have experience in dealing with repairs and social housing experience.
Please apply online with an updated CV and provide a reference contact upon application.
