Description

Part Time Customer Service Manager

Location; East London

Fixed Term Contract- 12 Months

Working 20.25 hours per week- hours will be based over a 2 week pattern, as follows

Salary; £13,085 per annum

Responsibilities/Duties:

To manage the Information Point and Customer and Mobility Service Volunteers team
To provide administrative and marketing support to the Volunteer Management, as the programme expands
To provide leadership, guidance and support to Volunteers and visitors to the Park, ensuring a consistently high service is maintained
To take overall responsibility for the Volunteer team and Visitor Services at the Information Point
To manage the rota for the Customer and Mobility Service and Community Guiding roles
To deliver relevant training where necessary
To work on new projects in an ever-changing environment
To provide additional management cover for the delivery of Mobility Services on event days
To assist in generating revenue via varied sources including hiring Park Mobility equipment, facilitating tours, selling merchandise and literature, etc.
To provide general administrative support to the Manager and General Manager

Maintaining a thorough knowledge of safety, emergency and evacuation procedures, leading staff in their application and providing appropriate training
Ensuring all Mobility service equipment is checked and fully functional before service begins
Devising and leading engaging and informative morning Volunteer briefings

Able to support, manage and coach a large staff and Volunteer team within a busy, visitor-focused environment
Direct experience of working with the general public on a face-to-face basis, in a customer services role
Experience of working within, or in partnership with, the voluntary sector
Experience of people management, including working with volunteers
Good presentation and training skills
Experience of cash-handling, ticketing and sales
Able to remain calm and handle challenging situations confidently and sensitively
Full, valid UK driving licence

Desirable:

Degree or equivalent in relevant area
First Aid at Work
Fluent in a second language
Experience / interest in working with people with Special Educational Needs (SEN)

Job Type	Permanent Part Time
Location	East London, London
Area	London, England London England East London, London
Sector	Management
Salary	Up to £13085 per annum
Start Date	ASAP
Advertiser	remoteapi
Job Ref	898348
Job Views	48

Part Time Customer Services Manager