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Repairs Planner

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2018-11-06 17:19:321970-01-01 CMS
Job Type Temporary / Contract
Location Ealing, London
Area London, England Ealing, London
Sector Helpdesk / Customer Services
Salary £25000 - £26000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref 89870
Job Views 104

Repairs Planner/Scheduler

Based in Ealing

£26k annually

Monday to Friday, 7am - 5.30pm (this includes working up until 7pm one day a week)

Temp to Perm

Our client is looking for a Planner/Scheduler, previous experience within repairs/maintenance/housing would be advantageous. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as;

  • Providing customer service to residents and customers/tenants.
  • Arranging appointments for residents/tenants in regards to maintenance/repair issues within their properties.
  • Scheduling appointments for maintenance work.
  • Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade's people to carry out the appointments in a cost effective and organised manner.
  • Dealing with queries from residents, changing appointment.
  • Rescheduling appointments and scheduling prioritising emergency repair issues.
  • Closing down jobs ready for invoicing.
  • Logging current jobs onto company database.
  • Working with Supervisors and trades people to organise and schedule work.
  • Updating and changing information as the job changes.
  • Ordering equipment needed for the job.
  • General Admin duties such as filing, scanning etc.

The applicant must have previous experience in the role and opti-time experience or similar database is essential.

Skills and experience required;

For this role, you must have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail.

You must also provide us with a reference upon application.

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