Helpdesk Coordinator
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| Job Type | Temporary / Contract |
| Location | Tower Hamlets, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | Up to £13 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 78789 |
| Job Views | 115 |
- Description
Continental Helpdesk Coordinator
Location: Canary Wharf
Start date: ASAP
Ongoing- Long-term Contract
Hourly rate- £12.95 per hour
Shift Pattern Shifts- Monday- Sunday 4 on 4 off (7am till 7pm/ 7pm till 7am)
Working for a leading Facilities Maintenance Company, on a security sensitive contract based in Canary wharf, we are currently looking for a Continental Shift Helpdesk Coordinator
The Continental Shift Helpdesk Coordinator will be responsible for handling maintenance works/ scheduling for a high profile security sensitive contract
The duties for the Continental Shift Helpdesk Coordinator
- Prioritising maintenance requests
- Taking inbound calls and managing emergency Maintenance calls for multiple sites
- Scheduling specialised engineers/ sub-contractors to correct work and sites
- Re-routing calls to the correct department/team as appropriate.
- Submitting requests
- Liaising with engineers, contractors and clients
- Closing down jobs on the system once completed
- Recording the request on the relevant system
- Ensuring that all queries are resolved quickly and efficiently
- General administration.
Due to this position being a high security cleared role please be aware you will be required to go through a high level of security clearance
It is essential that candidates are able to demonstrate past experience with working in a Night Shift role
