Administrator/Planner/Call Handler
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| Job Type | Temporary / Contract |
| Location | Slough, Berkshire |
| Area | Berkshire, England |
| Sector | Helpdesk / Customer Services |
| Salary | £20000 - £23000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 897632 |
| Job Views | 9 |
- Description
Repairs Planner/Scheduler/Administrator
£20,000 - £23,000 per annum
Based in Slough
Monday to Friday, 40 hours per week
Temp to Perm
Our client is looking for an experienced Administrator/Planner/Scheduler with previous experience in the repairs maintenance industry to join their busy team in Slough. As a Repairs Planner/Scheduler/Administrator, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as;- Taking inbound calls from tenants in regards to maintenance and repairs issues within their domestic properties and acting as main point of contact to ensure the query is dealt with effectively
- Providing customer service to residents and customers/tenants
- Arranging appointments for residents/tenants in regards to maintenance & repair issues within their properties
- Scheduling appointments for maintenance work
- Dealing with resident queries and offering general support to maintenance help desk organising appointments with trades people to carry out the appointments in a cost effective and organised manner
- Dealing with queries from residents & changing appointments
- Rescheduling appointments and scheduling/prioritising emergency repair issues
- Closing down jobs ready for invoicing
- Logging current jobs onto company database
- Working with Supervisors and trades people to organise and schedule work
- Updating and changing information as the job changes
- Ordering equipment needed for the job
- General Admin duties such as filing, scanning etc.
