Administrator/Planner/Call Handler

Repairs Planner/Administrator/Call Handler
£20,000 - £23,000 per annum
Based in Twickenham
Monday to Friday, 40 hours per week
Temp to Perm

Our client is looking for an experienced Planner/Administrator/Call Handler with previous experience in the repairs & maintenance industry to join their busy team in Twickenham. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as:

• Providing customer service to residents and customers/tenants
• Arranging appointments for residents/tenants in regards to maintenance/repair issues within their properties.
• Taking a high volume of inbound calls from tenants & customers.
• Scheduling appointments for maintenance work.
• Dealing with resident queries and offering general support to maintenance help desk & organising appointments with trades people to carry out the appointments in a cost effective and organised manner.
• Rescheduling appointments and scheduling prioritising emergency repair issues.
• Closing down jobs ready for invoicing.
• Logging current jobs onto company database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• General Admin duties such as filing, scanning etc.

Skills and experience required:

• For this role, you must have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail.
• You must have previous experience within social housing and planning/scheduling experience.