Call Handler

Call Handler

Location: Bristol

Start date – ASAP

Permanent

Salary £19,500 per annum

Monday to Friday - 37.5 hours per week (1 in 4 weekends)

Hours of work between 7am to 7pm

Working for a leading facilities maintenance company, we are currently looking for a Call Handler.

Call Handler will be based on one large static site, we are looking for a Call Handler to join the team.

The duties for the Call Handler

• To resolve queries and complaints, by applying a first call resolution plan to each call.
• Maintain Helpdesk database, paying particular attention to the closure of work requests.
• Receive and process contract specific requirement by telephone and email
• To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required.
• To enhance the customers’ perception of the client’s brand by exceeding their expectations and delivering solutions in a customer focused and timely manner.
• Log requests and escalate to relevant departments
• To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls
• Keep customers informed of status and progress of resolution.
• To handle and actively resolve any customer issues according to the Customer Complaint process.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we welcome applications from all sections of the community.