Call Handler/Administrator
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| Job Type | Temporary / Contract |
| Location | Twickenham, Middlesex |
| Area | Middlesex, England |
| Sector | Helpdesk / Customer Services |
| Salary | £22000 - £23000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 897415 |
| Job Views | 18 |
- Description
Maintenance Scheduler/Call Handler required for a social housing contract in Twickenham
Monday to Friday, 8.00am to 5.00pm
Salary £22,000 per annum
We are looking for an experienced Call Handler/Scheduler in the social housing sector to work on a large contract in Twickenham. As a Call Handler/Scheduler, you will be taking inbound calls & regularly liaising with tenants/customers to resolve any issues/queries they may have. Other duties include;- Picking up inbound calls from tenant, booking maintenance appointments
- Maintain a high level of customer service
- Ensure engineers have the correct information required to complete the job
- Updating online diaries and schedules
- Answering all queries politely
- Ensuring relevant data is updated on a regular basis
- Communicate any concerns regarding the quality of works to be carried out
- Administrative duties any other ad-hoc roles that may arise
Previous experience in the housing sector is essential.
Please apply with your updated CV.
