Call Handler/Administrator
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| Job Type | Permanent Full Time |
| Location | Croydon, Surrey |
| Area | Surrey, England |
| Sector | Administration & HR |
| Salary | £18000 - £21000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 897397 |
| Job Views | 63 |
- Description
Administrator/Call Handler required for a social housing contract in Croydon
Monday to Friday, 8.00am to 5.00pm
Salary £18k - £21k per annum (dependent on experience)
As an Administrator Call Handler, your duties will include;- A mixture of call handling and scheduling engineers in regards to social housing/maintenance repairs
- Providing customer service to residents and customers
- Arranging appointments for residents with trades people/engineers in a cost effective and organised manner
- Rescheduling appointments using the Opti-time planning tool
- Logging current jobs onto the job management system database
- Working with Supervisors and trades people to organise and schedule work
- Ordering equipment needed for all jobs
- Keeping all activity logged and up-to-date in an accurate manner
- Liaising with staff at customer sites keeping them up-to-date with progress information
Please apply with an updated CV!
