FM Helpdesk Supervisor
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| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | Management |
| Salary | £28000 - £30000 per annum |
| Start Date | 16/10/2017 |
| Advertiser | remoteapi |
| Job Ref | 897254 |
| Job Views | 64 |
- Description
FM Helpdesk Supervisor
Temp to Perm
Location: Southwark
PAYING UP to £28,000- £30,000 per annum
Mon-Fri Role, 40HRS per week 7.00am till 16.00pm
To start Monday 16th October
Working within a busy Maintenance Department the FM Helpdesk Supervisor is responsible for working on a High profile helpdesk whilst supervising a small team of Coordinators
The MAIN DUTIES of the FM Helpdesk Supervisor will include:
- Coordinating team so that maximum amount of calls are taken
- Logging service requests by telephone and email
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Prioritising urgent jobs
- Dealing with complaints as required
- Analysis of job history/running reports
- Promote customer feedback and surveys
- Interviewing/Training
- Carrying out one to ones, grievances and disciplinary meetings
- Coordinate Out of Hours team
- Helpdesk diary management coordinating annual leave and shift patterns
- Liaising with subcontractors to ensure they are providing adequate service
- Performance Reporting
- Managing and updating all spreadsheets ensuring are compliant etc.
Requirements,
- To go through a level of security clearance
- Flexible to work out of hours
- Must have experience within Supervising/ Leading/ Managing a team,
