Helpdesk Coordinator
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| Job Type | Permanent Full Time |
| Location | Aberdeen |
| Area | East Dunbartonshire, Scotland |
| Sector | Helpdesk / Customer Services |
| Salary | £22000 - £25000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH2388 |
| Job Views | 37 |
- Description
Helpdesk coordinator
Aberdeen
Monday to Friday (40 hours)
Permanent
£22,000 - £25,000
Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint Helpdesk coordinator to join their team.
Due to the nature of the contract requirements, you will also be required to go through DBS clearance
Day to day duties for the Helpdesk coordinator will include:
- Handling inbound and outbound calls
- Action emails
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Cross check all assignments
- Respond to all suppliers/client/contractors' emails and file accordingly
- Chase up outstanding reports from engineers & clients etc
- Working towards SLAs
- Running reports
- Manage the completion process once works are carried out
- Ensure compliance and procedures are followed as directed
- Other ad hoc administrative duties as required
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
