Call Handler
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| Job Type | Temporary / Contract |
| Location | Southwark, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 897106 |
| Job Views | 249 |
- Description
Call Handler
Location: Southwark
Contract- Ongoing
Hourly rate £11.06 per hour
Monday to Friday - 40 hours per week
Working for a leading facilities maintenance company based in London on an exciting yet highly sensitive contract within the public sector. We are looking for a Call Handler to join the team.
The duties for the Call Handler
- To resolve queries and complaints, by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required.
- To enhance the customers' perception of the clients brand by exceeding their expectations and delivering solutions in a customer focused and timely manner.
- To achieve call handling targets and standards at all times
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate incidents as appropriate to achieve agreed service levels
- To identify and apply opportunities to develop and improve skills,
Due to the nature of the contract requirements, you will also be required to go through a high level of security clearance, and offer of employment is dependent upon your clearance.
