Trainee Call Handler
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| Job Type | Temporary / Contract |
| Location | Redditch, Worcestershire |
| Area | Worcestershire, England |
| Sector | Helpdesk / Customer Services |
| Salary | £8 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 897064 |
| Job Views | 206 |
- Description
Trainee Call Handler
Location: Redditch
Start date: ASAP
Temp 6-8 weeks
Hourly rate: £8.21 per hour
Monday to Friday 37.5 hours per week Hours of work between 7am to 7pm
Recent Graduates, Retail Assistants or Call Handlers urgently wanted for a Trainee Call Handler opportunity in the Redditch area
You would be working for a leading facilities maintenance company; we are looking for an enthusiastic and open minded Trainee Call Handler to join the team.
The duties for the Trainee Call Handler:
- Answering high volume of inbound calls
- Dealing with resolving queries and complaints
- First point of contact
- Customer service focused
- Monitoring any actions and incidents
- Recording relevant information and data to resolve reported incidents and complaints
- Handling phone calls in a professional and trusting manor
- able requests to be resolved to time and standard required
- Providing a professional and knowledgeable approach on all calls aiming to exceed customer expectations and contribute to delivery of the contract.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
