Maintenance Call Handler
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| Job Type | Permanent Full Time |
| Location | Stoke on Trent, Staffordshire |
| Area | Staffordshire, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1767 |
| Job Views | 16 |
- Description
Maintenance Call Handler
Stoke-on-Trent
Temp to perm
Up to £9.50 Per Hour
40-hour week
Home working with office visits required.An exciting opportunity for a Maintenance Call Handler has arisen working on an exciting contract based within the Stoke-on Trent area assisting with a growing facilities management team.
Duties can include :
- Provide a high level of customer service dealing with any queries or concerns.
- Booking in Maintenance works
- Speaking to engineers or subcontractors
- Ensuring work orders are completed within SLA
- Raising purchase orders / running reports
- Responding to queries via shared mailbox and telephone
- Monitor portal to ensure jobs are dispatched efficiently
- Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
- Ensure compliance with statutory and company procedures, across all functions.
- Contribute to reducing levels of customer complaints.
- Ensuring all documents are up to date and compliant inline with our audit schedule.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
