Call Centre Operations Manager
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| Job Type | Permanent Full Time |
| Location | Bristol City Centre, Bristol |
| Area | Cornwall, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1736 |
| Job Views | 31 |
- Description
Call Centre Operations Manager
Location: Bristol
Paying up to £34,000- £36,000 per annum (plus generous company benefits)
Mon-Fri Role, 40hrs per week
Working for a reputable outsourcing service provider, we are currently looking for an experienced Call Centre Operations Manager to understand and provide a business continuity plan in relation to the workforce staffing need.
The MAIN DUTIES of the Call Centre Operations Manager will include:
- Manage the Customer Service & Operations plan and budget, maximising the overall performance.
- Manage and drive the Customer Service & Operations Teams to ensure they deliver the defined consumer experience.
- Manage all key external relationships and performance ensuring delivery against agreed targets.
- Develop Team Leaders
- Oversee all related data, systems and processes, ensuring 100% accuracy and compliance at all times.
- Generate reports to show productivity and performance
- Provide business improvement plans
- Drive performance
- Ensure compliance with statutory and company procedures
- Determine and apply the KPI'S
- Performance Reporting
- Promote customer feedback and surveys
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
