Customer Service Quality Executive
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| Job Type | Permanent Full Time |
| Location | Bristol , Bristol |
| Area | Somerset, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1735 |
| Job Views | 10 |
- Description
Customer Service Quality Executive
Location: Bristol
Paying up to £25,000- £26,000 per annum
Mon-Fri Role, 40hrs per week
Working for a reputable outsourcing service provider, we are currently looking for an experienced Customer Services Quality Executive to maximise customer experience and undertake quality checks
The MAIN DUTIES of the Customer Services Quality Executive will include:
- Provide ongoing development and coaching to support CSA's
- Coordinating team so that maximum amount of calls are taken to achieve service excellence
- Managing and updating all spreadsheets ensuring are compliant etc.
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Analysis of job history/running reports
- Interviewing/Training
- Carrying out one to ones,
- Performance Reporting to senior members of the team
- Promote customer feedback and surveys
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
