Call Centre General Manager
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| Job Type | Permanent Full Time |
| Location | Bristol City Centre, Bristol |
| Area | Somerset, England |
| Sector | Helpdesk / Customer Services |
| Salary | Negotiable |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1734 |
| Job Views | 21 |
- Description
Call Centre General Manager
Location: Bristol
Paying up to £40,000- £45,000 per annum (plus generous company benefits)
Mon-Fri Role, 40hrs per week
Working for a reputable outsourcing service provider, we are currently looking for an experienced Call Centre General Manager to understand and provide a business continuity plan in relation to the workforce staffing need.
The MAIN DUTIES of the Call Centre General Manager will include:
- Forecasting staffing needs
- Generate reports to show productivity and performance
- Provide business improvement plans
- Identify/ present areas to reduce business cost and boost efficiency of workforce
- Provide and implement ideas to assist with workforce efficiency and productivity
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Performance Reporting
- Promote customer feedback and surveys
The ideal candidate will be experience in commercial staffing requirements dealing with forecasting and cost saving plans within a call centre
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
