Call Centre Team Leader
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Bristol |
| Area | Cornwall, England |
| Sector | Helpdesk / Customer Services |
| Salary | £25000 - £36000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1650 |
| Job Views | 28 |
- Description
Call Centre Team Leader
Location: Bristol
PAYING UP to £28,000- £35,000 per annum (plus generous company benefits)
Mon-Fri Role, 40HRS per week
Working for a reputable outsourcing service provider, we are currently looking for an experienced Call Centre Team Leader to maximise motivation and high quality performance within the team of CSA's
The MAIN DUTIES of the Call Centre Team Leader will include:
- Coordinating team so that maximum amount of calls are taken to a high standard
- Liaising with subcontractors to ensure they are providing adequate service
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Dealing with any escalations/ queries
- Analysis of job history/running reports
- Interviewing/Training/ coaching team members
- Helpdesk diary management coordinating annual leave and shift patterns
- Carrying out one to ones, grievances and disciplinary meetings
- Performance Reporting
- Promote customer feedback and surveys
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on
