Customer Service Advisor
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| Job Type | Temporary / Contract |
| Location | Newcastle upon Tyne, Tyne and Wear |
| Area | Tyne and Wear, England |
| Sector | Administration & HR |
| Salary | Up to £9 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1501 |
| Job Views | 11 |
- Description
Customer Service Advisor
Location; Newcastle, NE12
Hours; 37.5hrs per week / Mon - Fri
Hourly rate; £9.50 per hour
Our client, a leading Facilities Management company is looking for experienced Customer Service Advisors to join their team based in Newcastle on a highly critical contract.
Duties are as follows;
- To effectively manage and respond to all enquires and communication via all contact channels e.g. telephone, post, email, face to face, and digital methods.
- To provide advice and information on a range of services as required
- To receive, process and issue applications for services
- To signpost customers to other services and events
- To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
- To process payments, be responsible for cash handling and maintaining accurate records adhering to all financial and audit requirements.
- To adhere to established procedures for each service request.
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiencies.
- To assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function.
- Assisting in service development and continuous improvement projects and activities.
- Maintaining personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we welcome applications from all sections of the community.
