Call Handler
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Temporary / Contract |
| Location | Redditch, Worcestershire |
| Area | Worcestershire, England |
| Sector | Helpdesk / Customer Services |
| Salary | £8 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 897013 |
| Job Views | 18 |
- Description
Call Handler
Location: Redditch
Start date: ASAP
Temp 6-8 weeks
Hourly rate: £8.21 per hour
Monday to Friday 37.5 hours per week Hours of work between 7am to 7pm
Working for a leading facilities maintenance company, we are currently looking for a Customer Service Representative.
Customer Service Representative will be based on one large static site with multiple buildings based on the complex. We are looking for a Call Handler to join the team.
The duties for the Call Handler:
- To resolve queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required.
- To enhance the customers' perception of the clients brand by exceeding their expectations and delivering solutions in a customer focused and timely manner.
- To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls aiming to exceed customer expectations and contribute to delivery of the contract.
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor action and escalate incidents as appropriate to achieve agreed service levels
- Keep customers informed of status and progress of resolution.
- To identify and apply opportunities to develop and improve skills
- To handle and actively resolve any customer issues according to the Customer Complaint process.
