Call Handler - Out of Hours
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| Job Type | Permanent Full Time |
| Location | Bristol |
| Area | Cornwall, England |
| Sector | Helpdesk / Customer Services |
| Salary | Up to £19500 per annum + pro |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1460 |
| Job Views | 103 |
- Description
Call Handler (Evenings/ Weekends)
Location: Bristol
Start date - ASAP
Permanent
Pro rata Salary £19,500 per annum
Monday to Sunday
Hours of work may Vary (evenings between 1700- 0000) + (Weekends Days/ Evenings)
Working for a leading facilities maintenance company, we are currently looking for a Call Handler.
The duties for the Call Handler
- To resolve queries and complaints, by applying a first call resolution plan to each call/ email
- Maintain Helpdesk database, paying particular attention to the closure of work requests.
- Receive and process contract specific requirement by telephone and email
- To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required.
- Log requests and escalate to relevant departments
- To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls
- Keep customers informed of status and progress of resolution.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we welcome applications from all sections of the community.
