Helpdesk Team Leader
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| Job Type | Temporary / Contract |
| Location | East London, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | £13 - £14 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1186 |
| Job Views | 33 |
- Description
Helpdesk Team Leader
East London
Ongoing Contract
Monday to Friday
Up to £12.00 per hour
Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk team leader to join their team.
Day to day duties for the Helpdesk Team Leader will include:
General Overview:
- Oversee a team of 9 operatives and ensure all processes such as absence, lateness, and adherence, are followed in line with processes and procedures
- Manage the workload of the team and ensure all calls are answered and inbox is managed in line with departmental Service Level Agreements (SLA's)
- Run daily reports to ensure jobs are attended and completed to minimize any overdue works
- Ensure compliance with statutory and company procedures
- Manage KPI Sheet and Prioritise urgent jobs.
- Analysis of job history/running reports to avoid duplication
- Raise PO's for agency operatives each month and Receipt and approve invoices.
- Ensure the rota is for the team is up to date for the team
- Liaise with the technical discipline supervisors/managers to ensure SLA's are met and for technical support and advise on faults, also escalating when issues arise with engineers, access, service matrix, etc
- Manage and develop team using one to one reviews/performance measures
- Check that log notes, work order status changes and assignments are updated
- Ensure the day/night handover is competed at the end of each shift
- Ensure engineers jobs for the next day are sent at the end of every shift
