Helpdesk Operative
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| Job Type | Temporary / Contract |
| Location | East London, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | £11 - £12 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH1184 |
| Job Views | 37 |
- Description
Helpdesk Operative
Canary Wharf
Ongoing Contract
4 on 4 off - day shift and night shift
Up to £12.00 per hour
Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk Operative to join their team.
Day to day duties for the Helpdesk Operative will include:
- Handling inbound and outbound calls
- Action emails that have been sent out of hours
- Check allocations for engineers - day and night works, ensuring all supplies are in order
- Logging requests
- Cross check all assignments, to ensure all rejections are covered
- Respond to all suppliers/client/contractors emails and file accordingly
- Chase up outstanding reports from engineers, clients and
- Working on Plannon scheduling workbench
- Working towards SLAs
- Prioritizing urgent jobs
- Running of status reports
- Chasing up of parts from suppliers
- Preparing and distributing reports.
- Provide service to internal and external clients.
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Manage the completion process once works are carried out
- Ensure compliance and procedures are followed as directed
- Other ad hoc administrative duties as required
