Resident Liaison Officer

Resident Liaison Officer, £24,000 per annum
Based in Kingston-upon-Thames
Temp-Perm, Mon-Fri, 8am-5pm

Key Responsibilities
Register all complaints and report as per company and client procedures, and ensure they are dealt with appropriately
Compile a complaint log and use the information to report on trends including the lessons learnt and how to improve our service
Visiting and meeting residents in their homes, dealing with their needs and queries ensuring they are kept informed at all times
Make appointments for further works if needed and ensure these are carried out and completed to the residents satisfaction
Ensure resident telephone surveys are carried out and recorded
Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
Attend monthly contract meetings and supply relevant reports
Other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division

Knowledge Skills Requirements
A good working knowledge of Microsoft Office Suite
Previous work experience with Local Authorities or Social Housing Providers
Good organisational, scheduling and planning skills
Good interpersonal skills must enjoy working with people on a personal level, and be approachable, tactful and diplomatic
Good communication skills must be able to communicate very confidently both verbally and in writing
Must hold a current driving licence, as you will be required to drive

Key Experience
Must have working experience of a customer services environment
Must have a good experience of working in a busy environment, and delivering to strict deadlines
Maintenance