Call Advisor
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| Job Type | Permanent Full Time |
| Location | Redditch, Worcestershire |
| Area | Worcestershire, England |
| Sector | Helpdesk / Customer Services |
| Salary | £16000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 896821 |
| Job Views | 35 |
- Description
Call Advisor
Location: Redditch
Start date: ASAP
Permanent
Annual Salary: 16,000
Monday to Friday: 37.5 hours per week
Hours of work: between 7am to 7pm (rotating shift)
Working for a leading facilities maintenance companywe are currently looking for a Call Advisor. The Call Advisor will be based on one large static site with multiple buildings based on the complex. We are looking for a Call Advisor to join the team.
The duties for the Call Advisor:- To resolve queries and complaintsby applying a first call resolution plan to each call
- To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required
- To enhance the customers' perception of the clients brand by exceeding their expectations and delivering solutions in a customer focused and timely manner
- To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls aiming to exceed customer expectations and contribute to delivery of the contract
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis
- To monitor, action and escalate incidents as appropriate to achieve agreed service levels
- Keep customers informed of status and progress of resolution
- To identify and apply opportunities to develop and improve skills,
- To handle and actively resolve any customer issues according to the Customer Complaint process
