Customer Service Advisor

Come and Join the Team of Excellence !!

The Monday–Friday working week have a rotation of shifts 8am-4pm/9-5pm/10-6.30pm (37hrsp/w) so you will need to possess a flexible approach to working hours. Excellent Timekeeping & Attendance are absolutely vital !

The Hourly rate is £9.62 with an additional £1.16 Holiday pay. Based in Smethwick 7 minutes walk from Galton Bridge station.

Our client delivers over 5.2 million parcels every day with the ambition to be the best delivery partner to work with!

The Customer Services department are seeking motivated individuals to join a Dynamic team. You will be part of creating a great experience for all customers that need help relating to the collection and delivery of their parcel by being proactive in problem solving, identifying issues and taking accountability & ownership for resolving. You will spend your first week within a training academy to enable you to be fully confident before being welcomed into your team.

We are seeking individuals who can and speak clearly and fluently face to face and whilst on the telephone to project credibility. Possess the ability to work within a high pressured environment in a calm, controlled and resilient manner. The ability to work to KPI’S with good time management skills. Handle each case load in a structured and logical way through to a workable solution. Accurate Data input skills when forming emails and using the Salesforce system. Seek help from others should you not be entirely confident in gaining a resolution.

We will have an intake of new Customer Service Advisors on either the 4^th November 2019 or the 11^th November 2019 with a planned finish date of the 24^th December 2019.The exciting news is that our Client has expressed an interest in offering permanent roles to individuals who possess the qualities to become Customer Champions.

If this sounds ideal for you then Apply Now !!