Helpdesk Operative


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https://www.cmsol.co.uk/2685-helpdesk-operative/helpdesk-customer-services/london/job2020-01-24 14:40:101970-01-01 CMS
Job Type Permanent Full Time
Location City of London, London
Area London, England London England City of London, London
Sector Helpdesk / Customer Services
Salary £10 - £12 per hour
Start Date ASAP
Advertiser remoteapi
Job Ref BBBH776
Job Views 8
Description

Helpdesk Operative

Canary Wharf

Temp to perm

Shift pattern 4 on 4 off day shift and night available.

Up to £12.00 per hour

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk operatives to join their team.

Day to day duties for the Helpdesk Operative will include:

  • Handling inbound and outbound calls
  • Logging requests
  • Working on Planon scheduling workbench
  • Working towards SLAs
  • Prioritizing urgent jobs
  • Preparing and distributing reports.
  • Provide service to internal and external clients.
  • Logging jobs and allocating work to engineers
  • Prioritising work as appropriate and efficiently
  • Manage the completion process once works are carried out
  • Ensure compliance and procedures are followed as directed
  • Other ad hoc administrative duties as required
Keywords
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