Helpdesk Team Leader


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https://www.cmsol.co.uk/2374-helpdesk-team-leader/helpdesk-customer-services/london/job2019-07-16 10:41:001970-01-01 CMS
Job Type Temporary / Contract
Location Southwark, London
Area London, England London England Southwark, London
Sector Helpdesk / Customer Services
Salary Up to £30000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref BBBH347
Job Views 31
Description

FM Helpdesk Team Leader

Contract

Location: Southwark

Hourly rate; Up to £14.42 per hour

Working within a busy Maintenance Department the Helpdesk Team Leader is responsible for working on a High-profile contract whilst supervising a small team of Coordinators.

The main duties of the role will include:

  • Coordinating team so that maximum amount of calls is taken
  • Logging service requests by telephone and email
  • Ensure compliance with statutory and company procedures
  • Understand, identify and apply the Service Level Agreement (SLA)
  • Prioritising urgent jobs
  • Dealing with complaints as required
  • Analysis of job history/running reports
  • Promote customer feedback and surveys
  • Interviewing/Training
  • Carrying out one to ones, grievances and disciplinary meetings
  • Coordinate Out of Hours team
  • Helpdesk diary management coordinating annual leave and shift patterns
  • Liaising with subcontractors to ensure they are providing adequate service
  • Performance Reporting
  • Managing and updating all spreadsheets ensuring are compliant etc.

The successful candidate must have experience working as a Lead within a Helpdesk Team.

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