Helpdesk Team Leader
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| Job Type | Temporary / Contract |
| Location | Southwark, London |
| Area | London, England |
| Sector | Helpdesk / Customer Services |
| Salary | Up to £30000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH347 |
| Job Views | 31 |
- Description
FM Helpdesk Team Leader
Contract
Location: Southwark
Hourly rate; Up to £14.42 per hour
Working within a busy Maintenance Department the Helpdesk Team Leader is responsible for working on a High-profile contract whilst supervising a small team of Coordinators.
The main duties of the role will include:
- Coordinating team so that maximum amount of calls is taken
- Logging service requests by telephone and email
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Prioritising urgent jobs
- Dealing with complaints as required
- Analysis of job history/running reports
- Promote customer feedback and surveys
- Interviewing/Training
- Carrying out one to ones, grievances and disciplinary meetings
- Coordinate Out of Hours team
- Helpdesk diary management coordinating annual leave and shift patterns
- Liaising with subcontractors to ensure they are providing adequate service
- Performance Reporting
- Managing and updating all spreadsheets ensuring are compliant etc.
The successful candidate must have experience working as a Lead within a Helpdesk Team.
