Planner/Scheduler

Repairs Planner/Scheduler

Hourly rate: £8.50

Based in Leicester

Monday to Friday, 40 hours per week

Temp to Perm

Our client is looking for an experienced Gas Planner/Scheduler with previous experience in the repairs & maintenance industry to join their busy team in Farnborough. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker.

The role involves tasks such as;

• Providing customer service to residents and customers/tenants.
• Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
• Scheduling appointments for maintenance work.
• Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade's people to carry out the appointments in a cost effective and organised manner.
• Dealing with queries from residents, changing appointment.
• Rescheduling appointments and scheduling prioritising emergency repair issues.
• Closing jobs ready for invoicing.
• Logging current jobs onto company database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• General Admin duties such as filing, scanning etc.

The applicant must have previous experience in the role and opti-time experience or similar database is essential.

Skills and experience required;

• For this role, you must have a good telephone manner, be organized, can prioritise work, and pay attention to detail.
• You must have previous experience within social housing and planner/scheduler experience.
• You must also provide us with a reference upon application.