Shift Helpdesk/ Call Handler
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| Job Type | Temporary / Contract |
| Location | Blackburn, Lancashire |
| Area | Lancashire, England |
| Sector | Helpdesk / Customer Services |
| Salary | £12 - £13 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH3242 |
| Job Views | 41 |
- Description
Shift Helpdesk/ Call Handler
Blackburn
Temp: 6 months potential for longer
Up to £13 Per Hour
4 On 4 Off - Days & Nights
An exciting opportunity for a Helpdesk/ Call handler has arisen working on an exciting contract based within the Blackburn area assisting with a growing facilities management team.
Duties can include :- Provide a high level of customer service dealing with any queries or concerns.
- Booking in Corrective and Planned Maintenance works
- Allocating Corrective and Planned Maintenance works to engineers or subcontractors within the CAFM system
- Ensuring work orders are completed within SLA
- Raising purchase orders
- Monitoring CAFM system to ensure all tasks are being managed correctly
- Responding to queries via shared mailbox and telephone
- Monitor client portal to ensure jobs are dispatched efficiently
- Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
- Ensure compliance with statutory and company procedures, across all functions.
- Contribute to reducing levels of customer complaints.
- Analysis of job history/running reports to avoid duplication.
- Ensuring all documents are up to date and compliant inline with our audit schedule.
A DBS would be required.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
