Cleaning Supervisor

Job Role Summary: The successful candidate will be responsible for managing the day to day delivery of the cleaning service through a team of Cleaning Supervisors and Cleaners. To be responsible for the delivery of the required standards and develop good relations with the client. Operate consistently within the Council's policies and budgetary parameters.

Key Responsibilities:

• To ensure that all relevant government guidelines are complied with as instructed by the LBH FM contract team, to include the use of suitable PPE including facemasks, face shields, gloves, aprons, tabards and any other equipment deemed appropriate for the cleaning task being undertaken.
• To ensure that there is suitable social distancing in place of at least 2 metres and that these measures are strictly adhered to.
• Plan, organise and control cleaning operations within agreed budgets and timescales.
• Ensure service standards are met in accordance with the specification through frequent quality checks, both random and pre-planned, and escalate any issues to the Deputy Contract Manager.
• Manage, support, and develop the cleaning teams to maintain service standards and adhere to Health & Safety and COSHH policies and procedures.
• Control materials and consumables expenditure and ensure orders and deliveries are made in a timely manner.
• Recruit, train and develop and manage performance of the cleaning teams.
• To manage and work within the labour cost budget on a site by site basis.
• Manage resources including effective deployment of cleaning staff throughout the FM contract ensuring contractual requirements are met.
• To manage the payroll and payment of permanent and agency staff, ensuring that timesheets are accurate and submitted within the defined timescales.
• To manage all HR and employee relations issues in accordance with the Council's HR policies and in consultation with the relevant HR representative and effectively carry out disciplinary and grievance investigations etc where appropriate.
• Ensure all administration is undertaken to provide the Council and the client with the information they require.
• Ensure activities integrate with organisational requirements for quality management, Health & Safety, legal requirements, environmental policies and duty of care.
• To coach, develop and mentor the Cleaning Supervisors to deliver brilliant cleaning standards.
• Ensure that site related documentation and compliance is continually monitored, reviewed and updated as necessary.
• Monitor client satisfaction and service delivery on a daily, weekly, and monthly audit basis and ensure customer expectations are positively managed.
• Produce daily and periodic cleaning schedules for cleaning staff in conjunction with the Cleaning Supervisors.
• Ensure the on-going use of PPE as required and issued uniforms are worn at all times.
• Responsible for all cleaning equipment and to ensure it is fit for purpose and operational at all times.
• Ensure that all cleaning staff are fully trained to and adhere to Health & Safety legislation and the Authority's policies and procedures.
• Report any accidents, incidents, bad practice or Health & Safety issues to the Deputy Contract Manager and Group Health & Safety Team via the Assure Portal. ? Develop and maintain professional relationships with colleagues, customers and clients at all times.
• Undertake any other duties as may be reasonably requested by the LBH FM contract team.
• All staff are responsible for the safeguarding of children in line with the School's Safeguarding (Child Protection) Policy.

Key Skills & Qualifications: Demonstrable track record of operational management or senior supervisory level in the cleaning industry. BICS qualification (desirable). Very high communication skills, both internally and externally. Ability to motivate staff. Strong team working ethic and flexibility to carry out a variety of tasks as requested. Self motivated with the ability to manage resources and cope under pressure. Ability to work under own initiative and demonstrate effective problem solving. Ability to identify and continuously monitor levels of attention to detail within a team. Health & Safety awareness/training. Good level and understanding of financial acumen. IT literate - basic to moderate understanding Excellent organisational and effective leadership skills. Please note: This role will be subject to a satisfactory Enhanced Disclosure & Barring Service (DBS) check

Please note you will be required to provide right to work and other work related information as part of the application process. Yon will also need to fill in some forms as part of the application process.