Planner

Planner

Location; Ealing

Temp to Perm

£24-£26k per annum (Temp-Perm)

Monday to Friday 42 hours

Shift rota between 7am to 7pm

We are currently looking for a Planner to join a busy Front office Team based from Ealing. You will be working on a rota system between 7am and 5.30pm, this includes working up until 7pm one day a week. Our client is looking for an experienced Planner/Scheduler with previous experience in the repairs & maintenance industry to join their busy team. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker.

The duties involved but not limited to:

• Providing customer service to residents and customers/tenants.
• Arranging appointments for residents/tenants in regards to maintenance/repair issues within their properties.
• Scheduling appointments for maintenance work.
• Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade's people to carry out the appointments in a cost effective and organised manner.
• Dealing with queries from residents, changing appointment.
• Rescheduling appointments and scheduling prioritising emergency repair issues.
• Closing down jobs ready for invoicing.
• Logging current jobs onto company database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• General Admin duties such as filing, scanning etc.

Skills and experience required;

For this role, you must have a good telephone manner, be organized, have the ability to prioritize work, and pay attention to detail.

You must have previous experience within social housing and planner/scheduler experience.